The Ceremony Pass and Pro are one-time purchases, not a subscription. There is no renewal, no card kept on file, and nothing that bills again on its own. A purchase unlocks that one ceremony’s capacity for good.
We refund a purchase in full at any time before the ceremony starts its show, that is, before the reveal begins. Up to that moment a refund is no questions asked.
Once the ceremony has started, the purchase is final. The pass is spent the moment the show begins, because its extra categories and seats have already been used to run the night. For the same reason, how the evening itself goes is not grounds for a refund. A rowdy crowd, a controversial winner, or a party that fizzled is show business, not a defect in the pass.
Email hello@yearlies.app with the ceremony’s name or join code and the email used at checkout. We process refunds by hand and aim to get back to you within a couple of business days.
Payments are processed by our merchant of record, who handles the charge, the receipt, and the refund itself once we approve it. Their name will appear on your statement and receipt email, not ours.